At RealDildos, we ship orders with privacy and care. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Processing times may be longer during weekends, public holidays, sales events or periods of high order volume.
Some orders containing multiple products may be shipped in separate packages. If this happens, you may receive more than one tracking number.
Shipping Destinations
We ship to many international destinations. Available shipping methods and charges are displayed at checkout based on the delivery address and the contents of the order.
Certain products or destinations may be subject to shipping restrictions. If we are unable to ship an order to the selected address, our customer service team will contact you.
Shipping Costs
Standard shipping is free on qualifying orders over $99.99. For orders below this amount, the available shipping cost will be calculated and displayed at checkout.
Additional charges may apply to remote locations or certain destinations.
Estimated Delivery Time
Standard shipping generally takes approximately 3–10 business days after the order has been dispatched.
Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, local postal service, weather conditions and other circumstances outside our control.
Order Tracking
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order has been dispatched.
Tracking information may take 2–5 business days to update after the package has been transferred to the carrier. A temporary lack of updates does not necessarily mean the package has stopped moving.
Discreet Packaging
All orders are shipped in plain, discreet packaging. Product names and adult-related descriptions are not displayed on the outside of the package.
Address Changes
Customers are responsible for providing a complete and accurate shipping address.
If you need to correct your address, contact service@realdildos.com as soon as possible. We will try to update it before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
RealDildos is not responsible for delivery problems caused by an incorrect, incomplete or outdated address provided by the customer. Additional shipping charges may apply if a package must be resent.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, customs inspections or other fees imposed by the destination country.
These charges are determined by local authorities and, when applicable, are the customer’s responsibility. Customs procedures may also cause delivery delays. We cannot guarantee that every international package will be free from duties or taxes.
Customers are responsible for confirming that the products they order can be legally imported into their country or region.
Delayed, Lost or Damaged Packages
If your tracking information has not updated for an extended period, or your package appears to be delayed, contact us at service@realdildos.com with your order number.
If a package arrives visibly damaged, keep the packaging and contact us promptly with clear photos of the package, shipping label and affected product. We will review the case and assist according to the circumstances and carrier requirements.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery carrier and your local post office.
Refused or Unclaimed Packages
Packages returned because they were refused, left unclaimed, not collected, or could not be delivered may require an additional shipping charge before being sent again.
Original shipping fees and costs incurred for returned international packages may be deducted from any eligible refund.
Contact Us
For questions about shipping or delivery, contact:
Please include your order number so we can assist you more efficiently.
